Shipping Policy

We offer free standard shipping within the contiguous United States on most orders. Freight surcharges may apply for oversized items, remote locations, or special delivery requests.

Order Cut-Off Time
Orders must be placed by 6:00 PM EST (GMT-05:00), Monday through Friday.

Processing Time
All orders are processed within 1–2 business days. You will receive an email confirmation once your order has been accepted by the manufacturer or warehouse.

Delivery Timeframes by Product Category

Luxury Canvas Tents (Bell, Tipi, Springbar, Stout Tent, Boutique Camping, etc.)
Standard lead time: 5–10 business days if in stock.
Custom or backorder items may require 2–4 weeks.
Outdoor Saunas (Barrel, Modern, Scenic View, Cedar, Thermowood)
Lead time: 2–5 weeks depending on model and availability.
All saunas ship via freight delivery on pallet.
Cold Plunge Tubs (barrel tubs & all-in-one kits)
Barrel tubs: 1–3 weeks.
All-in-one tubs with integrated chiller: 2–4 weeks.
Shipped via freight delivery.
Luxury Fire Pits (artisan steel, sculptural designs)
Standard models: 7–14 business days.
Oversized/custom designs: up to 3–4 weeks, often shipped via freight delivery.

⏳ Important Note: Lead times may vary during peak season (spring/summer) or for custom finishes. If your order requires extended production time, we will notify you by email.

Shipping Methods

Parcel Delivery (UPS/FedEx) – For smaller tent packages and most mid-size fire pits.
Freight Delivery (palletized, via 18-wheeler truck) – For outdoor saunas, cold plunge tubs, oversized tents, and large fire pits.
- Freight deliveries are curbside only (end of driveway/curb).
- Liftgate service and a scheduled delivery appointment are included.
- Drivers do not enter homes or backyards.

Order Confirmation & Tracking

Once your order is placed, you will receive a confirmation email.
When your item ships, you will receive a second email with tracking details and an estimated delivery window.

Inspection Upon Delivery

Please inspect your shipment at the time of delivery. If you notice visible damage to the pallet or boxes:

Note it on the delivery receipt.
Take clear photos.
Contact us within 24 hours.

This allows us to assist you promptly with the manufacturer.

Address Changes

Order Cancellations

Orders may be canceled before they ship. Once the item has left the warehouse, standard return and restocking policies apply.

Contact Us
We value your business and aim to ensure a smooth shipping experience. If you have any questions, feel free to reach out to our customer service team.

Company Name: The Luxe Outpost
Phone: +1 (914) 825-5990
Email: support@theluxeoutpost.com
Address: 254 Chapman Rd, Ste 208 #22489, Newark, Delaware 19702

* Last update : September 23, 2025 *