Payment Policy

Accepted Payment Methods
We gladly accept the following secure payment options:

• Credit Cards: Visa, MasterCard, American Express, Discover

• Debit Cards

• Google Pay

• Apple Pay

• PayPal

Please note: We do not accept cash, checks, money orders, or any other alternative payment methods.

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Secure Payment Processing
Your card will be charged at the time of purchase. We use secure, encrypted payment systems to protect your personal and financial information.

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Order Confirmation & Processing
Once your order is placed, you will receive a confirmation email at the address provided.
Orders are typically processed within 1–2 business days and then prepared for shipment.

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Delivery Estimates
Delivery times depend on the product type and availability:

• Standard items (luxury canvas tents, mid-size fire pits): typically ship within 5–10 business days.

• Freight items (outdoor saunas, cold plunge tubs, oversized fire pits): usually require 2–4+ weeks with curbside freight delivery and liftgate appointment.

For full details, please see our Shipping Policy.

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Cancellations & Refunds
Orders may be canceled before shipping. Once an item has been dispatched, standard return and restocking policies apply. Please review our Refund Policy for details.

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Need Help?
You can always reach out to us:

Business Address: 254 Chapman Rd, Ste 208 #22489, Newark, Delaware 19702
Phone: +1 (914) 825-5990
Email: support@theluxeoutpost.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST