FAQ

How long does it take for my order to ship and arrive?
We process orders swiftly, typically within 1–2 business days. While rare delays may occur, we aim to provide some of the fastest shipping times available. Most deliveries are completed in 4–7 business days. Any exceptions will be clearly noted on the specific product page.

What is your return policy?
We offer a 30-day return policy, meaning you can request a return within 30 days of receiving your order.

Do you offer free returns?
We provide free return shipping for defective or damaged items. However, for returns due to other reasons—such as buyer’s remorse—the customer is responsible for the return shipping cost.

What forms of payment do you accept?
We accept a range of convenient payment options:

Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
Digital Wallets (Apple Pay, Google Pay)
PayPal Express

Can I cancel my order?
Yes, you can cancel your order for a full refund as long as it hasn’t shipped. To cancel, please contact us right away at support@theluxeoutpost.com.

What if my item arrives damaged?
Please inspect your order upon delivery. If damage is visible, note it when signing for the package, or write "suspect damage" if you can't inspect it immediately.
If damage is found, email photos to support@theluxeoutpost.com , and we’ll arrange for a replacement or appropriate compensation.

How do I place an order?
To place an order online:

Select the product and click “Add To Cart.”
Proceed to checkout.
Enter your shipping and billing details to finalize your purchase.

To order by phone, call +1 (914) 825-5990. You’ll receive a confirmation right after placing the order, and we’ll begin processing it immediately.

How will I know my order has shipped?
After placing your order, you’ll receive a confirmation email with payment and shipping details. Once your order ships, a tracking number will be emailed to you.

Will I get an order confirmation by email?
Yes. A confirmation email will be sent to the address you provided. We recommend saving this email for your records. Make sure your email address is entered correctly to avoid missing important updates.

Can I modify my order after placing it?
Yes, you may make changes to your order at no extra cost before it ships. Just email us at support@theluxeoutpost.com. If there’s a price difference, we’ll either adjust your charge or send a custom invoice.

For any urgent questions or to check your order status, please contact us at support@theluxeoutpost.com or call +1 (914) 825-5990.