Manufacturer Warranty

 

At The Luxe Outpost, all products are covered by the official manufacturer’s warranty provided by the brand that produces the item. Warranty coverage applies only to defects in materials or workmanship under normal, intended use.

Warranty terms, coverage period, and conditions may vary by product type and manufacturer.

Warranty Coverage

Manufacturer warranties typically cover structural or manufacturing defects present at the time of delivery and discovered during normal use. Coverage applies to the original purchaser only and is non-transferable.

Warranty claims are subject to inspection and approval by the manufacturer.

What Is Not Covered

Manufacturer warranties do not cover damage or failure resulting from, including but not limited to:

• Normal wear and tear

• Improper installation, misuse, abuse, or neglect

• Failure to follow manufacturer instructions, maintenance, or care guidelines

• Unauthorized modifications or repairs

• Environmental conditions such as extreme weather, moisture, mold, mildew, corrosion, saltwater exposure, or UV damage

• Improper storage or handling

• Cosmetic changes or natural material variations

Products that have been installed, altered, or used in a manner inconsistent with manufacturer guidelines may void warranty coverage.

Use Limitations

Warranty coverage is valid for standard residential or recreational use only, unless otherwise stated by the manufacturer.

Long-term, semi-permanent, or commercial installations may not be covered under warranty. Products used in extended outdoor setups or exposed to environmental stressors require consistent maintenance and proper ventilation to maintain eligibility.

All long-term or non-standard installations are undertaken at the customer’s own risk and may void warranty coverage.

Warranty Process

To initiate a warranty claim, please contact support@theluxeoutpost.com with:

• Proof of purchase

• Description of the issue

• Clear photos or videos showing the defect

Our team will assist in submitting the claim to the manufacturer and coordinating next steps. Final determination, repair, replacement, or resolution is at the discretion of the manufacturer.

Replacement Parts & Labor

If approved, warranty coverage may include repair or replacement of defective parts only. Labor, installation, removal, shipping, or service costs are not covered unless explicitly stated by the manufacturer.

Replacement of parts does not extend the original warranty period.

Limitation of Liability

The Luxe Outpost is not responsible for incidental or consequential damages, personal injury, property damage, or losses resulting from improper use, installation, or maintenance of products.