Refund & Returns Policy

 

At The Luxe Outpost, we work with specialized manufacturing and fulfillment partners to deliver premium, often made-to-order products. As a result, return eligibility varies based on product type and order status.

Return Eligibility

Where applicable, return requests must be submitted within 30 days of delivery.
To be eligible for a return, items must be unused, uninstalled, unassembled, and returned in original packaging with all accessories, manuals, and documentation included. Proof of purchase is required.

Certain products may be designated as final sale and not eligible for return. Specific eligibility, if applicable, is noted on the individual product page.

Non-Returnable Items

The following items are not eligible for return or refund, including but not limited to:

• Made-to-order, custom, or modified products

• Products that have been installed, assembled, altered, or used

• Items showing visible signs of wear, damage, or use

• Clearance or final sale items

• Gas components once installed or used

How to Initiate a Return

To request a return authorization, please contact us at support@theluxeoutpost.com.
Returns sent without prior authorization will not be accepted. Once approved, detailed return instructions will be provided.

Return Shipping

If a return is requested due to a change of mind, return shipping costs are the customer’s responsibility.
All returns must be shipped via mail or freight carrier. We do not accept in-person returns. Items must be properly packaged to prevent damage during transit.

If an item arrives damaged, defective, or incorrect, please contact us immediately so we can assist with the appropriate resolution.

Restocking Fees

A restocking fee of up to 25% may apply to eligible returns.
Original shipping, freight, and handling charges are non-refundable and may be deducted from the refund total.

Refund Process

Refunds are issued only after the returned item has been received and inspected.
If approved, refunds will be issued to the original payment method within 3–5 business days. Processing times may vary by financial institution.

Missing or Delayed Refunds

If you have not received your refund, please first check your bank account and contact your card provider. If the issue persists, contact us at support@theluxeoutpost.com.

Exchanges

Exchanges are offered only for items that arrive damaged, defective, or incorrect, subject to availability.

Order Cancellations

Orders may be canceled prior to shipment, subject to production status.
Once an order has shipped or entered production, cancellations may not be possible and standard return or restocking policies may apply.

Address Changes

Requests to update the shipping address must be submitted within 24 hours of placing an order. Address changes requested after shipment may not be possible and may result in additional fees.

 

* Last update : September 23, 2025 *